Privacy Policy

Your privacy is fundamental to our engineering culture.

VIZ Solutions operates under strict adherence to the General Data Protection Regulation (GDPR Regulation (EU) 2016/679) and the Portuguese Data Protection Act (Lei n.º 58/2019). This document details our data handling practices for visitors, clients, and automated agents interacting with our digital presence.

1. Data Controller Identification

• Entity: VIZ Solutions (VIZ IT Services)
• Headquarters: Rua Afonso Praça, 30 1495-061 Lisboa, Portugal
• Corporate Email: contato@vizitservices.com
• Telephone: +351 930 494 814
• Data Protection Contact: contato@vizitservices.com

2. What Information We Collect

We believe in minimal data collection. We only receive information that you or your authorized AI agent explicitly submit via our initial assessment forms or contact interfaces:

• Full Name & Organization Name: To address you professionally and verify business context.
• Corporate Email Address & Phone Number: To schedule diagnostic meetings and deliver analytical proposals.
• Industry Sector & Business Challenges: To route your request to the appropriate senior engineering specialist.
• Project Descriptions: Voluntary context provided to evaluate technical feasibility.

We do not collect sensitive personal data (biometrics, health records, political beliefs) or consumer financial credentials through this website.

3. Legal Basis and Purpose of Processing

Every data processing activity is conducted under established GDPR lawful bases:

• Pre-contractual measures (Article 6(1)(b) GDPR): Evaluating business requirements, preparing tailored diagnostic reports, and delivering technical proposals at your request.
• Legitimate interests (Article 6(1)(f) GDPR): Ensuring cybersecurity, preventing malicious automation attacks, and maintaining platform uptime.
• Legal obligations (Article 6(1)(c) GDPR): Maintaining commercial invoicing and tax compliance records where applicable.

4. Cookies, Analytics and Agent Interaction

This website operates with zero third-party tracking pixels, zero invasive ad trackers, and zero behavioral monitoring scripts. We support verified AI agents, automated diagnostic crawlers, and content negotiation (Accept: text/markdown) without requiring unnecessary identity disclosures.

5. Your Rights Under Chapter III of GDPR

You maintain full control over your personal information. You have the right to:

• Access: Request a complete copy of any data we hold about you.
• Rectification: Correct outdated or inaccurate contact records.
• Erasure ("Right to be Forgotten"): Request deletion of your contact records.
• Restriction & Objection: Restrict processing or object to pre-contractual communications.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, email our team at contato@vizitservices.com. We acknowledge and fulfill all formal requests within 30 days.